Privacy Policy

1. Introduction

Vumbel provides domestic staffing and household helper placement assistance. This Privacy Policy explains how information may be collected, used and handled when you visit our website, submit an enquiry or communicate with us.

By using our website or submitting information to us, you acknowledge that you have read this policy.

2. Information We Collect

When you submit an enquiry through our website, we may collect the following information:

• Full name.
• Phone number.
• Email address, if provided.
• City or location.
• Type of domestic helper or service required.
• Preferred work arrangement.
• Additional details or messages you provide.
• Page or website source from which the enquiry was submitted.

We may also receive information when you contact us through other communication channels.

3. How We Use Your Information

We may use the information collected to:

• Respond to your enquiries and requests.
• Understand your household staffing requirements.
• Contact you about relevant services and candidate availability.
• Coordinate domestic helper placement enquiries.
• Improve our website and customer experience.
• Maintain business records and prevent misuse of our services.
• Meet applicable legal and regulatory requirements.

4. Helper Verification Information

As part of Vumbel's planned screening process, domestic helpers may be required to provide identity documents, address details and other information necessary for background and police verification.

Such information is intended to be used for screening, verification and placement-related purposes.

We will handle this information according to the applicable privacy and legal requirements. Access should be restricted to authorised personnel involved in the relevant process.

5. Sharing of Information

We do not intend to make personal information publicly available. Information may be shared when reasonably necessary for the services requested, including:

• With relevant Vumbel team members handling your enquiry.
• With a prospective customer or helper where necessary for a placement discussion and appropriately authorised.
• With service providers assisting with website operations, communication or verification.
• With government authorities or law enforcement when required by applicable law.

We aim to limit sharing to information relevant to the particular purpose.

6. Data Security

We intend to take reasonable measures to protect information against unauthorised access, misuse, alteration or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Data Retention

We may retain information for as long as reasonably necessary to handle enquiries, provide requested services, maintain business records and meet applicable legal requirements.

Specific retention periods and deletion procedures will be determined by Vumbel's operational and legal requirements.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies for essential website functionality, performance measurement and improving the user experience.

If analytics or advertising tools are introduced, their use and associated data handling should be explained in an updated version of this policy.

9. Your Choices and Rights

You may contact us to request information about personal data associated with your enquiry, request correction of inaccurate details or raise concerns about how your information is handled.

Requests will be considered subject to applicable legal requirements and legitimate business obligations.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Vumbel is not responsible for the privacy practices of those external websites. Please review their respective privacy policies.

11. Children's Information

Our services are intended for adults arranging household staffing services. We do not intentionally seek personal information directly from children through our enquiry forms.

12. Changes to This Policy

We may update this Privacy Policy as our services, technology or applicable legal requirements change. The revised version will be published on this page with an updated date.

We encourage visitors to review this page periodically.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us through ourContact page.