Terms & Conditions

1. About Vumbel

Vumbel provides domestic staffing and household helper placement assistance. Depending on availability and the customer's requirements, services may include maid, cook, nanny, driver, elderly-care attendant and other household support roles.

Submitting an enquiry does not guarantee that a suitable candidate will be available or that a placement will take place.

2. Using Our Website

When using our website, you agree to:

• Provide accurate and complete information.
• Use the website only for lawful purposes.
• Not submit misleading, fraudulent or abusive enquiries.
• Not misuse, copy or interfere with the website or its content.
• Provide updated contact details when necessary.

3. Enquiries and Candidate Referrals

Customers may submit their household requirements through our enquiry form or other communication channels made available by Vumbel.

Our team may contact customers to understand their requirements and discuss suitable candidate profiles. Candidate availability, suitability and placement timelines may vary.

Customers should independently discuss job responsibilities, working hours, salary, leave, accommodation and other employment conditions with the candidate before finalising an arrangement.

4. Vumbel Verification Policy

Vumbel intends to follow a mandatory screening process for every domestic helper before their profile is shared with a customer. The required process includes:

• Identity document verification.
• Address verification.
• Relevant background checks.
• Police verification.
• Final review of the verification process.

A helper must complete the required checks before their profile is shared with a customer under Vumbel's policy.

Verification reflects the checks completed at the time of screening. It is not a guarantee of a person's future conduct, character, performance or suitability for every household.

Customers should conduct their own discussions and assessments before engaging a helper.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate job requirements and household details.
• Discussing duties, salary, working hours and expectations clearly.
• Treating candidates fairly, respectfully and lawfully.
• Providing a safe and appropriate working environment.
• Finalising employment terms directly with the selected helper.
• Complying with applicable employment and other legal requirements.

6. Work Arrangements

Vumbel may facilitate enquiries for different household work arrangements, including:

• Full-time (Non-residential): The helper works at the customer's home but does not reside there.
• Live-in (Residential): The helper resides at the customer's home as part of the agreed arrangement.

The exact duties, schedule, compensation, accommodation and other conditions should be mutually agreed upon before employment begins.

7. Fees, Payments and Cancellations

Any applicable placement fees, service charges, payment schedules, cancellation conditions or replacement terms will be communicated separately before a customer commits to a paid service.

Customers should review and confirm those terms before making a payment. Do not assume that a refund or replacement is available unless it has been expressly agreed in writing.

8. Candidate Information and Privacy

Customer and candidate information may be collected and used for enquiry handling, communication, screening and placement-related purposes, in accordance with ourPrivacy Policy.

Customers must use candidate information only for legitimate recruitment and placement discussions and should not publish, misuse or share it without appropriate authorisation.

9. Availability and Service Limitations

Candidate availability depends on location, role, requirements and other practical factors. Vumbel does not promise immediate availability or a successful placement in every case.

Website information is provided for general guidance and may be updated as our services develop.

10. Website Content and Intellectual Property

Website text, design, branding, graphics and other materials belong to Vumbel or their respective owners, unless otherwise stated. They may not be copied, reproduced or commercially used without permission.

11. Changes to These Terms

Vumbel may update these terms when its services, processes or applicable requirements change. Updated terms will be published on this page with a revised date.

12. Governing Law

These terms are intended to be governed by the laws of India. Any applicable jurisdiction and dispute-resolution arrangements should be confirmed in the final version of these terms.

13. Contact Us

If you have questions about these terms or our services, please contact Vumbel through ourContact page.